Common Questions

Frequently Asked Questions

Answers to the questions we hear most. Can't find what you're looking for? Get in touch.

About Our Products

What is a kenning?+
A kenning is an ancient Norse poetic device — a compressed metaphor that renames something by describing what it does or what it means. The sea becomes the 'whale-road.' A warrior becomes the 'feeder of ravens.' We name every product with a kenning that captures the essence of its mythological namesake. Njord isn't just the god of the sea — he is the Tide-Seeker.
What are your candles made of?+
We use a natural soy wax base for cleaner, slower burning and excellent scent throw. Each candle is hand-poured in small batches with carefully selected fragrance oils designed to evoke the spirit of its mythological namesake.
How long does each candle burn?+
Burn times vary by size. Our 4oz tins burn for approximately 25-30 hours, our 8oz tins for 50-60 hours, and our 12oz glass jars for 70-80 hours when burned properly (1/4 inch wick, 4-hour maximum sessions).
Are your candles vegan and cruelty-free?+
Yes. All our candles use natural soy wax (no animal byproducts) and we never test on animals. Our fragrance oils are sourced from suppliers committed to cruelty-free practices.
How should I care for my candle?+
For best burn: trim the wick to 1/4 inch before each light, allow the wax to melt fully to the edges on the first burn (about 2-3 hours), never burn for more than 4 hours at a time, and discontinue use when 1/2 inch of wax remains. Always burn on a heat-resistant surface and never leave unattended.
Are the scents strong?+
Our candles are formulated for a balanced, atmospheric scent throw — strong enough to fill a room but never overpowering. Each scent is designed to evoke a feeling rather than dominate a space.

Orders & Shipping

Where do you ship?+
We currently ship within the United States only, including all 50 states. International shipping is on our roadmap.
How much does shipping cost?+
We offer a flat shipping rate of $5.00 on all US orders, no matter how many candles you buy.
How long until my order arrives?+
Orders are processed within 2-5 business days, then ship via standard delivery (3-7 business days). Most customers receive their orders within 1-2 weeks of ordering.
How do I track my order?+
Once your order ships, you'll receive an email with tracking information. You can use the tracking number to monitor your package's progress.
Can I cancel or change my order?+
We process orders quickly, but if you need to make a change, contact us as soon as possible at kenningslsc@gmail.com. We'll do our best to accommodate before the order ships. Once shipped, orders cannot be cancelled — but you may return them under our standard return policy.
What if my package is lost or damaged?+
If your package is damaged in transit, contact us within 7 days of delivery with photos. We'll send a free replacement or full refund. For lost packages, contact us and we'll help investigate with the carrier.

Returns & Refunds

What is your return policy?+
We accept returns within 30 days of delivery on unburned, unused candles in their original packaging. Customers cover return shipping unless the item arrived damaged or incorrect. See our Returns page for full details.
How do I start a return?+
Email us at kenningslsc@gmail.com with your order number and the items you'd like to return. We'll respond within 1-2 business days with return instructions.
When will I get my refund?+
Once we receive and inspect your return, refunds are processed to your original payment method within 5-10 business days. Depending on your bank, it may take additional time to appear on your statement.
Do you offer exchanges?+
We don't offer direct exchanges. If you'd like a different scent or size, please return the original for a refund and place a new order.

About Kennings

What inspires your products?+
We draw from mythologies all around the world — Norse, Greek, Celtic, Haitian Vodou, Chinese, Finnish, Roman, Arthurian, and more. Every product is researched and crafted to honor the legend it's named after. Visit our Explore page to learn the stories behind each character.
Do you offer wholesale or bulk orders?+
We're a small operation, but we'd love to talk. Reach out at kenningslsc@gmail.com with details about your shop or event and we'll see what we can do.
Will you add new mythologies and characters?+
Absolutely. Our roadmap includes Russian folklore, Japanese mythology, Polynesian mythology, Native American folklore, Mexican folklore, and more. Subscribe to our newsletter to be the first to know when new products launch.
Are the proceeds going to good causes?+
Yes — through Stripe Climate, a portion of every purchase is automatically directed to verified carbon removal projects. You'll see this badge at checkout.

Still have questions?

Reach out and we'll get back to you within 1-2 business days.

Contact Us